Effective date: January 1, 2025
At Roswell Sewer Line Repair, we respect your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straightforward, just like our service.
Information We Collect
When you contact us or use our website, we may collect your name, phone number, email address, and the service address where you need sewer line work.
We also collect basic technical information automatically, such as your IP address, browser type, and the pages you visit on our site. This helps us understand how people find and use our website.
How We Use Information
We use your contact details to schedule appointments, provide estimates, and keep you updated on the work we're doing at your property.
Your information also helps us improve our website, respond to your questions, and send you occasional service reminders or updates if you've asked us to.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us see which pages are most useful. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use trusted third-party tools, like Google Analytics, to track website traffic and understand how visitors interact with our site. These tools may collect anonymous data about your visit.
We may also use third-party scheduling or review platforms. When you use those services, their own privacy policies apply to the information you provide.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share it with trusted partners who help us run our business, such as scheduling software providers or payment processors, and only as needed to serve you.
We may also share information if required by law or to protect the safety and rights of our customers, our team, and the public.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal requirements, and resolve any issues that come up.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to team members who need it to do their jobs.
No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, just give us a call or send us an email. We'll respond promptly and help you out.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page occasionally to stay informed about how we're protecting your information.